Livestream FAQ

1. I've purchased tickets to the livestream. How do I watch it?

   • Click one of the links below to log in to the account you created when checking out to watch the livestream:
     
     
   • Live From the Unknown, Part 1  |  4/16 • 9PM EDT / 6PM PDT
   • Available for replay until 4/18 at 11:59PM EDT
   • Live From the Unknown, Part 2  |  4/30 • 9PM EDT / 6PM PDT
   • Available for replay until 5/1 at 11:59PM EDT
   • If you have not created an account, you can do so here with the email you used to place your order. Since this is a live event you will not be able to fast forward or rewind during the initial airing.
   • Be sure the email you use to create your account matches the email on your payment method of choice (Apple Pay, Google Pay, PayPal). Payment methods are determined by store owners and all available payment methods are on the site.
2. What does VIP access provide?
1. As a VIP guest, you and other VIP fans will receive access to a digital meet & greet with Ronnie Radke prior to the livestream airing. Instructions for accessing the meet & greet will be sent to you 48 hours prior to the event.
   
   

3. Can I buy tickets for my friends?

   • Of course! Once you’ve purchased more than one item with a ticket included, just use the chat button in the bottom right corner of this page or reach out to https://sn.gl/livestream-support with the artist name, show date, your order #, and your friend’s email – an account will be set up for them! They will receive their account confirmation and ticket in their email.

4. Can I watch the livestream on my TV?

   • Yes, if your TV has a web browser app or if you are using a product like Apple TV or Chromecast that also has a web app. In all cases, you simply need to use a browser, navigate to the stream page, sign in and press play like normal.
   1. Chromecast instructions:
      • https://support.google.com/chromecast/answer/3228332?co=GENIE.Platform%3DAndroid&hl=en
      • (use chrome, the cast button will be on the player)
   2. Apple TV instructions:
      • https://discussions.apple.com/thread/250686028
      • (use safari, the apple tv share will be on the player)
      • https://support.apple.com/en-us/HT204289

5. I have another question!

   • No problem, reach out to https://sn.gl/livestream-support or click the chat button in the bottom right corner.
6. What are the details concerning the meet and greet?

• The digital meet and greet will take place on April 30th, 2021, before the Part 2 livestream. Instructions for how to participate will be emailed to you at least 48 hours prior to the event.

Technical & Browser Requirements:

To watch a livestream event, please ensure you have the following :

System Requirements: Windows 7 or higher, Mac OS X 10.6 or higher

Supported desktop browsers:

• Google Chrome 45+
• Mozilla Firefox 49+
• Safari 10+
• Microsoft Edge 15+

Supported mobile browsers:

• Chrome 45+
• Safari 10+ (iOS)

Internet Connection:

• 5-10mbps download speed is recommended. Check your connection at www.speedtest.net.

Not Supported:

• Internet Explorer
• Roku's browser apps (use Casting instead)
• Amazon Silk
• Fire TV Stick
• Playstation 4
• Xbox (performance may vary)
• Samsung Smart TV's {use Airplay where available} (more info here: http://sn.gl/samsungtv)