All return/exchange requests must be made within 30 days of the purchase date.
We can only accept items that are in “like new” condition: unworn, unwashed, free of human/animal hair, bodily stains/odor, and with all tags intact.
Mystery boxes, subscription boxes, themed boxes, face masks & intimate items are not eligible for return/exchange. All sales are final.
In the case of exchanges for a different size or item: Please include the form below with your exchange. The original item must first be shipped to and arrive at our location before an exchange can be sent out. If we are unable to exchange your item for a different size, a refund will automatically be issued to you. It is the customer’s responsibility to pay for the shipping cost of the exchanged item.
If the requested exchange item is unavailable or out of stock, a customer service representative will contact you via email. If the customer fails to respond within 14 business days, the order will be refunded.
REFUNDS: If an item is being returned for a refund please include the form below with your return. The item must first be shipped to and arrive at our location before a refund can be provided. It is the customer’s responsibility to pay for the shipping cost of the returned item.
Please allow up to 14 business days for the amount to show up on your account after the refund has been processed.
DAMAGES/MIS-SHIPS: In the case of damaged or incorrect item(s): Please include the form below with your mis-shipped item.
Rock World will issue a pre-paid return label for all domestic customers. We are unable to provide return label service for international customers. For all international customers, please contact us at support@RockWorldMerch.freshdesk.com
Please send all returns/exchanges to: 4940 East La Palma Ave, Anaheim, CA 92807
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